ANY LOST BAGGAGE..?
AirportSolutions provide specific expertise software solutions in the following areas:
AirportSolutions provide specific expertise software solutions in the following areas:
Delivery to passengers door.
Self service kiosks and online applications.
Mobile devices.
Tracking of baggage.
Functionality;
Features;
Passengers input all the required details, scan their baggage receipt and the application automatically creates a missing file. A customised apology letter is printed detailing the next stage of tracing together with the passengers file reference number and contact details.
Customs Declaration forms can also be configured to print – the passenger just needs to sign the form.
Functionality;
Features;
Traditionally the agents had to find the baggage, write down the tag number, go back to the office to trace, write out a delivery label, send a message to the delivery company to collect, go back to the bag and attach the delivery label.
Airport Solutions mobile cart eliminates nearly all of those stages by bringing the back office out to the baggage reclaim hall. The user scans the barcode and the file displays on screen. The delivery address is selected and the user presses Submit. This sends a message to the delivery company, prints a label and if necessary either suspends or closes the file.
Traditionally the agents had to find the baggage, write down the tag number, go back to the office to trace, write out a delivery label, send a message to the delivery company to collect, go back to the bag and attach the delivery label.
Airport Solutions tablet eliminates nearly all of those stages by bringing the back office out to the baggage reclaim hall.
Functionality;
Features;
A web based application, has been developed over the years, built on over 20 years’ experience within the baggage delivery environment. The primary function of the system is to enhance the communications between delivery companies, passengers & airlines/ground handlers.
The self service kiosks are designed to enhance the customers experience, reduce queues at the baggage desk and reduce associated baggage costs.
The Bag Tracer mobile cart is a battery powered mobile cart, designed to process missing baggage. The misrouted baggage can be processed either in the baggage reclaim hall, baggage re-flight area or in a remote warehouse off-site.
The Bag Tracer tablet is the ultimate mobile device designed to process missing baggage. Light and portable, the misrouted baggage can be processed anywhere and is not limited to the surrounding area of a static computer.
BagOnline is a web based tool that enables the passengers to create their own missing baggage report online.
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What if you cloud concentrate your effert on customercare rather than bag problems?