ANY LOST BAGGAGE..?

AirportSolutions provide specific expertise software solutions in the following areas:

BAGGAGE REPATRIATION

Delivery to passengers door.

MISROUTED BAGGAGE REPORTING

Self service kiosks and online applications.

MISROUTED BAGGAGE PROCESSING

Mobile devices.

SCANNING APPLICATIONS

Tracking of baggage.

Kiosk

The self service kiosks are designed to enhance the customers experience, reduce queues at the baggage desk and reduce associated baggage costs.

Functionality;

  • AHL – create a missing file
  • Apology letter – print out an apology letter for the passenger
  • Customs declaration form – print out the form ready for the passenger to sign

Features;

  • Address validation – just type in the postcode/zip code for a complete address
  • Flight connections – just select the departure and arrival airport and let the software do the rest
  • Automated updates – when a new version is available the application will prompt the user to download the latest version

 

Passengers input all the required details, scan their baggage receipt and the application automatically creates a missing file. A customised apology letter is printed detailing the next stage of tracing together with the passengers file reference number and contact details.

Customs Declaration forms can also be configured to print – the passenger just needs to sign the form.

Mobile Cart

The Airport Solutions mobile cart is a battery powered mobile cart, designed to process missing baggage. The misrouted baggage can be processed either in the baggage reclaim hall, baggage re-flight area or in a remote warehouse off-site.

Functionality;

  • AHL – create a missing file
  • OHD – create a file for an unclaimed bag
  • QOH – create a temporary OHD quickly
  • BDO – send the baggage out for delivery
  • FWD/FAH – re-flight the baggage to another destination
  • DPR – create a file for damage or pilferage
  • PIR – print out an acknowledgement for the passenger

Features;

  • Address validation – just type in the postcode/zip code for a complete address
  • Flight connections – just select the departure and arrival airport and let the software do the rest
  • Automated updates – when a new version is available the application will prompt the user to download the latest version
  • Security – logon and log off facility
  • Image capture – can send an image of the damaged baggage to an email address of your choice

Traditionally the agents had to find the baggage, write down the tag number, go back to the office to trace, write out a delivery label, send a message to the delivery company to collect, go back to the bag and attach the delivery label.

Airport Solutions mobile cart eliminates nearly all of those stages by bringing the back office out to the baggage reclaim hall. The user scans the barcode and the file displays on screen. The delivery address is selected and the user presses Submit. This sends a message to the delivery company, prints a label and if necessary either suspends or closes the file.

Tablet

The Airport Solutions tablet is the ultimate mobile device designed to process missing baggage. Light and portable, the misrouted baggage can be processed anywhere and is not limited to the surrounding area of a static computer.

Traditionally the agents had to find the baggage, write down the tag number, go back to the office to trace, write out a delivery label, send a message to the delivery company to collect, go back to the bag and attach the delivery label.

Airport Solutions tablet eliminates nearly all of those stages by bringing the back office out to the baggage reclaim hall.

Functionality;

  • AHL – create a missing file
  • OHD – create a file for an unclaimed bag
  • QOH – create a temporary OHD quickly
  • BDO – send the baggage out for deliver
  • DPR – create a file for damage or pilferage

Features;

  • Address validation – just type in the postcode/zip code for a complete address
  • Flight connections – just select the departure and arrival airport and let the software do the rest
  • Automated updates – when a new version is available the application will prompt the user to download the latest version
  • Security – logon and log off facility
  • Image capture – can send an image of the damaged baggage to an email address of your choice
BagRepeat

A web based application, has been developed over the years, built on over 20 years’ experience within the baggage delivery environment. The primary function of the system is to enhance the communications between delivery companies, passengers & airlines/ground handlers.

BagLost

The self service kiosks are designed to enhance the customers experience, reduce queues at the baggage desk and reduce associated baggage costs.

BagTracer Cart

The Bag Tracer mobile cart is a battery powered mobile cart, designed to process missing baggage. The misrouted baggage can be processed either in the baggage reclaim hall, baggage re-flight area or in a remote warehouse off-site.

BagTracer Tablet

The Bag Tracer tablet is the ultimate mobile device designed to process missing baggage. Light and portable, the misrouted baggage can be processed anywhere and is not limited to the surrounding area of a static computer.

BagOnline

BagOnline is a web based tool that enables the passengers to create their own missing baggage report online.


NEW THINKING!

Let us do the thinking!
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WHAT IF?

What if you cloud concentrate your effert on customercare rather than bag problems?